It’s the same with AMA Premier Support Service and your in-house IT team. We understand how your IT resources can become stretched when demand for support grows significantly. So, we’re on hand to give your in-house IT team additional resource, knowledge and expertise; whether it’s first line Helpdesk time to free up your resource for other activity, or providing higher end technical troubleshooting and resolution, we can provide the correct resource, at the correct level, at the correct time.
At AMA we love taking technology problems off your hands - so we do what we do best, and that’s provide great, flexible, IT support services – whatever your need. With AMA, you'll get over 30 years' expertise and experience, from a team of friendly, approachable, plain-speaking and very knowledgeable technical specialists, local to you.
Of course we know every set of circumstances is different which is why we tailor our AMA Premier Support Service, typically we provide some or all of the following:
- Helpdesk support - to take some or all of your user calls, freeing you up for higher priority activity
- Remote and onsite time - to manage the health of your infrastructure and troubleshoot critical issues
- Insight and Innovation - using our knowledge of both the IT world and your business to ensure your IT Strategy and plans enhance your business performance
- Holiday & Sickness cover - so you know you are covered at all times.